The Account Administrator I is an entry level position. Assist in the delivery of services in accordance with agreed upon service standards, the custody trust instrument, and policies and procedures between Global Security Services (GSS) and institutional clients. Serve as an administrative contact for client portfolio servicing. May perform client visits. Prepare new accounts and portfolio transactions at the direction of the client. Reconcile portfolio transactions; verify daily projections reports and check for accuracy. Research discrepancies, develop potential solutions and submit to senior administrator for review and corrective action. Interface with all GSS functional departments and related Bank of New York Mellon entities that deliver services to assigned clients. Support the execution of all standard and ad-hoc client events related to the ongoing services provided by GSS and the involvement of other Bank of New York Mellon entities where appropriate. Maintain knowledge of other Bank of New York Mellon businesses and products to ensure proper routing of client requests and to support continued/enhanced relationship with client. Conduct analyses and research for internal reports as requested. Some prior knowledge of general investment management processes and products is helpful. Follow assigned account management processes and procedures; may apply some independent judgment in executing standard account transactions; elevate extraordinary client requests or complex account matters to the next level. Manage own workload with a focus on customer satisfaction. Interactions are typically limited to the client and the incumbent's own work team, however, some interface with other GSS or BNYM entities may occur.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Primary Location: United States-Massachusetts-Everett
Internal Jobcode: PAS04
Job: Asset Servicing
Organization: Asset Servicing-HR06026
Requisition Number: 1503823