The Senior Trust Administrator typically has prior Corporate Trust or related Financial Service experience and would often be responsible for training other less experienced Trust Administrators. The Senior Trust Administrator position requires a responsible individual to process key specialized and often complex functions while ensuring compliance with all Firm and Corporate Trust policies and preferred practices. The Senior Trust Administrator is expected to be the department’s subject matter expert for a variety of processes and/or products and will report to a Team Leader. Some of the responsibilities include, but are not limited to, cash and trade processing, debt service payments, compliance monitoring and client service and communication.
The Senior Trust Administrator should possess the ability to coordinate with all internal shared service partners, business managers, and external parties (as required). The position requires that the individual demonstrate a strong attention to detail, the ability to quickly identify and escalate problems, possess strong decision-making and organizational skills, and the ability to take initiatives and to communicate effectively with Client Service Managers, Workflow Specialist, Team Leaders, internal shared service partners and with internal and external clients.
The Senior Trust Administrator should have strong written and oral communication skills. The individual should be proficient in the Microsoft suite of applications (Word, Excel, etc.) and will be required to become knowledgeable with applications such as TAS/ASP, IMMS/GSP, ACS, RDARS, OLOVR, Bondholder record keeping systems, DSE, FiRRe, ORION and other product specific applications.
Responsibilities: (Key parts to the job role)
· Daily Administration - processes may be and are not limited to:
Ø Review daily activity database, research and prepare responses as applicable
Ø Be the subject matter expert for one or more processes
Ø Manage high volume of accounts
Ø Assigned complex relationship and accounts requiring special handling
Ø Review internal operating accounts for receipt/transfer of funds and perform daily account and cash reporting
Ø Monitor receipt and disbursement of funds
Ø Professional and timely handling of customer inquiries
Ø Liaison with support areas: Financial Management, Operations, Securities Clearing, Custody, DTC, Analytics, TMG, Sales, Asset Administration and others
Ø Update compliance reports
Ø Perform hypothetical scenarios for the collateral manager before GCS review
Ø Daily correspondence with, including but not limited to, the collateral manager, loan agents, swap counterparties, auditors, arrangers, rating agencies and investors
Ø Assist Client Service Managers with monthly report preparation, new deal closings, effective dates, interest payment dates, and other special events and projects
Ø File and submit of relevant material for the preparation on the monthly/quarterly reports including trade tickets, invoices, rate resets, factor spreadsheets, waterfall workings, and signed checklist for review
Ø Daily cash reconciliation
Ø Authenticate and verify trade instructions
Ø Prepare, execute and monitor settlement investments
Ø Execute funds transfer from/to accounts
Ø Daily cash reconciliation of accounts
Ø Ensure that all processes are in accordance with the Firm and Corporate Trust policies and preferred practices
· Client Relationship Support:
Ø Provide support in maintaining the client relationships
Ø Maintain a working knowledge, as appropriate, of the accounts and applicable documents
Ø Ensure that inquiries, both internal and external, are addressed promptly
Ø Escalate issues and concerns
Ø Assist in mentoring and training staff
Ø Support key business processes
Ø Develop improvements to provide superior client service
Ø Monitor and review processes to mitigate risk
- Business Expertise
The Senior Trust Administrator should have a minimum of a year of Corporate Trust experience as well as experience in MS Office applications, such as Word, Excel, etc. Detail-oriented with ability to prioritize and organize workflow. Strong written and oral communication skills. Have a working knowledge of the portfolio of accounts by working closely with the Workflow Specialist or Client Service Manager. Interface effectively with his/her Workflow Specialist and Team Leader to ensure compliance with both Firm and Corporate Trust policies and preferred practices, and to ensure client satisfaction.
- Problem Solving
o Problem solving scenarios will primarily pertain to the individual’s ability to prioritize and organize assignments and critical tasks to ensure they are completed in accordance with the department’s and Firm’s parameters. This individual will need to know when an issue has to be escalated to the next level of management. The Senior Trust Administrator acts as a resource for the Trust Associate for issues/problem resolutions.
- Nature & Area of Impact
This position is to support and is essential to the Client Service Manager arm of the businesses. The purpose of the specialized group is to support the daily administration of the transactions. The quality and timeliness of service will directly impact the Client Service Manager and the Relationship/Sales Manager as well as the external clients’ perception of the Firm.
- Interaction/Interpersonal Skills
This position requires strong communication skills, both internal and external, in order to correctly and efficiently process client requests. The Senior Trust Administrator is expected to be the department’s subject matter expert for a variety of processes and/or products. They will also interact daily with Client Service Mangers, Relationship Managers, Team Leaders, and internal shared services: settlements, wire transfer group, debt service groups, Vault, Tax and KYC Utilities as well as external investment managers, brokers and clients.
This is a talent pipeline''
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
BNY Mellon Corporate Trust provides the infrastructure, technology and processing services needed to navigate the debt capital markets. We partner with financial institutions, corporations, insurers, governments and not-for-profit organizations at all stages of the deal lifecycle - from issuance to maturity. With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, we help clients drive business growth and maximize impact. We create customized solutions for our clients' debt-related needs, drawing on our range of core services, including trustee, paying agency, escrow and other fiduciary offerings
BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Primary Location: Ireland-Leinster-Wexford
Job: Corporate Trust
Internal Jobcode: PCSD13
Organization: Deleted Nodes-HR00000
Requisition Number: 1506675