BNY Mellon Careers

Banking Services Client Servicing Manager

Pittsburgh, Pennsylvania
Wealth Management

Job Description

The incumbent is responsible for the management of a professional staff accountable for directly servicing National Banking business and consumer clients. The position holder oversees direct client interaction with respect to account origination, funds transfer requests, payments and advances, account maintenance, product inquiries and referrals, and general servicing issues. The incumbent develops client servicing standards, prepares service quality evaluations, and monitors staff in the attainment of performance goals. This position guides the team in the maintenance/enhancement of relationships with high net-worth banking clients. The job holder interacts closely with sales, marketing, product, and operations management in the development of new product and customer servicing strategies. The position holder is responsible for various administrative functions, including but not limited to, staff training and development, performance review, procedure development and review, and planning/management of expenditures.


The qualified candidate must have a proven ability to manage, motivate, and develop a staff of exempt associates. This position requires excellent communication, interpersonal, and leadership skills to support the success of the business line in servicing/maintaining/growing client relationships. An in depth understanding of national banking deposit products, services, and delivery channels is required, in addition to a working knowledge of internal and 3rd party vendor loan and deposit application systems. The candidate must possess an excellent track record with respect to customer service management, demonstrated problem resolution skills, and an overall understanding of banking operational processes and transactional flows. A Bachelor's degree with a minimum of 7-10 years of customer service/operations management experience is preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

As one of the nation's leading wealth managers, BNY Mellon Wealth Management is dedicated to helping individuals, families, planned giving programs, endowments, foundations and other institutions with all of their wealth and investment planning needs. By providing integrated products, services and solutions, we help them capitalize on opportunity while managing risk. Backed by more than two centuries of experience, we understand our clients' needs and deliver customized strategies to help them reach their goals.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 30409
Job: Wealth Management
Organization: WM Private Banking-HR14968
Requisition Number: 1708829