BNY Mellon Careers

Sr. Tech, Fraud Detection/Surv

Wilmington, Delaware

Job Description

Work Schedule - (Friday – Monday, 8 AM to 7 PM).

Investigates incidents of alleged fraudulent activity on accounts within various areas including debit card area. Determines appropriate process in attempts to cover losses. Makes outbound calls to cardholders to verify debit card activity. Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified software system. Works with dispute specialists to investigate fraud claims. Prepares monthly fraud management reports. Demonstrates advanced understanding of primary duties and the advanced skills required to accomplish them accurately, safely, and more rapidly than others in general. Identifies errors or problems and independently investigates; recommends solutions to team members or supervision. Errors have moderate impact.  


Coordinates data preparation, reviews operations documentation and recommends changes to improve operating objectives and/or compliance. Maintains effective contacts within PFPC at various levels in the organization. Begins to build external client contacts and is regularly available and responsive to their interpersonal and business needs. Associates Degree or equivalent experience. Associates (2 year) degree or equivalent experience preferred. Major: Criminal Justice, Law or related courses of study preferred. 2 years. 5 years preferred. Working from Friday – Monday 8 AM to 7 PM

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Delaware-Wilmington
Internal Jobcode: 70336
Job: Operations
Organization: Global Operations-HR06382
Requisition Number: 1709421