BNY Mellon Careers
Intermediate Representative, Fraud Detection/Surveillance
Fraud Detection and Surveillance - S4 May serve as a team lead for Fraud Detection/Surveillance support staff to ensure deadlines are met. Reviews the most complex cases escalated by more junior staff and monitors high risk queues to detect both debit and check fraud, as needed. Reviews highly complex AML alerts and high risk accounts received through surveillance systems, recurrent reporting and staff inquiries to determine if activity is concerning. Performs review and processing of the most complex check and debit transactions for Brokers/Funds and their clients to detect/flag and resolve fraudulent activity. Reviews AML issues that have been flagged by more junior staff. Conducts thorough investigations and inquiries on identified and suspicious accounts. Determines follow up actions required, Incident Reports and conducts follow up review with AMLOC. Works with dispute specialists to investigate fraud claims. Communicates with clients to resolve the most complex cases. Interacts with clients and is regularly available and responsive. Demonstrates strong understanding of the job and skills required to accomplish them accurately, safely, and more rapidly than others in general. Supports learning for more junior staff. Reviews complex cases escalated by more junior staff. Identifies errors or problems and independently investigates. May recommend solutions to team members or supervisors. May allocate work to support staff. Ensures deadlines are met by team. Supports coordinating data preparation and reviewing documentation on instant reporting, training, tracking and operations. May recommend changes to improve operating objectives and/or compliance. May participate in testing for new technology solutions or enhancements, ensuring that Fraud Detection/Surveillance processes remain intact. Serves as lead for support staff. Contributes to the achievement of team goals.
Work Hours: Monday thru Friday, 12:00 PM to 9:00 PM
QualificationsHigh School/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 3-5 years of total work preferred. Experience in criminal justice preferred.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Delaware-Wilmington
Internal Jobcode: 70334
Organization: Paymnt & Treasury Svc Delivery-HR06382
Requisition Number: 1710747