BNY Mellon Careers

Senior Appl Support Analyst

Sydney, Australia
Information Technology


Job Description

Maintains and supports applications and their operating environments. Fields calls and addresses technical problems. Records, documents, and resolves or escalates software application problems as necessary. Follows up and provides feedback to internal/external customers and management. Assists in more complex day-to-day Help Desk functions. Tests changes to applications and their operating environment. Reports and documents any issues. Ensures technology management policies are adhered to, provides technical solutions on application problems. Ensures all productions issues are logged and updated as per department policy. Updates contingency documentation. Contributes to the achievement of team objectives.

Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 2-4 years of experience in applications support or production environment required, experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Pershing provides critical business process, financial and technology solutions for financial organizations around the globe. We operate behind the scenes to power transformational change for broker-dealers, registered investment advisors, independent financial advisers, hedge fund and '40 Act fund managers and individual investors. We strive to be innovators, developing open architecture technology and financial solutions to support our customers' growth. We advocate on behalf of our customers and help them respond to regulatory reform and drive positive outcomes for our industry and investors. From our core business as an industry-leading trade execution, clearing and custody provider, we have evolved into a global multifaceted firm that provides investment solutions, forward-thinking technology-driven efficiencies, practice management and service excellence.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Australia-New South Wales-Sydney
Job: Information Technology
Internal Jobcode: 60080
Organization: Pershing-HR06431
Requisition Number: 1711531