BNY Mellon Careers

VP - Specialist, Quality Management Relationship/Account Manager

Jersey City, New Jersey

Job Description

The ideal candidate will be able to negotiate with C level managers and have the requisite skills to articulate complex operational and technological processes in a simple way. 

The candidate will be responsible for managing the reporting and presenting of SLA performance to internal and external stakeholders. Day to day duties include, project management, requirement gathering, data analysis and client improvement initiatives. 

With minimal guidance, analyzes, reconciles, troubleshoots and reviews system performance and operations as compared to the specifications in the negotiated client service level agreements (SLA). Creates reports, scorecards, executive presentations and dashboards for effective SLA performance monitoring. Provides input into SLA negotiations and will evolve into subject matter expert. Analyzes and monitors data/reports on service/operations delivery, file transfer and related negotiated performance thresholds. May handle more complex issues escalated from less experienced colleagues. Conducts root cause analysis of service failures and identifies potential solutions. Identifies which channels and resources to engage within the business unit when SLA non-compliance is observed; provides relevant information, data and analyses to assist in determination of corrective action. Continues to build domain and product/platform/solution knowledge through assisting colleagues and frequent interaction with technology developers, product/solution teams, relationship/account managers, etc. Works closely with Legal, Risk and Compliance to understand firm standards for SLAs and the broader implications of firm SLAs in the regulatory environment. No direct reports; provides guidance to less experienced colleagues as needed. Contributes to the achievement of team and area objectives.  


  • Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 
  • 5-7+ years of total work experience preferred. 
  • Data reporting and/or service delivery monitoring experience in securities or financial services industry preferred.
  •  Experience preferred in relationship management, sales, account management and developing/presenting client/executive presentations.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Pershing provides critical business process, financial and technology solutions for financial organizations around the globe. We operate behind the scenes to power transformational change for broker-dealers, registered investment advisors, independent financial advisers, hedge fund and '40 Act fund managers and individual investors. We strive to be innovators, developing open architecture technology and financial solutions to support our customers' growth. We advocate on behalf of our customers and help them respond to regulatory reform and drive positive outcomes for our industry and investors. From our core business as an industry-leading trade execution, clearing and custody provider, we have evolved into a global multifaceted firm that provides investment solutions, forward-thinking technology-driven efficiencies, practice management and service excellence.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 09449
Job: Operations
Organization: Pershing-HR06431
Requisition Number: 1713653