BNY Mellon Careers

Manager, Client Service

Pittsburgh, Pennsylvania
Operations


Job Description

Client Service - M1 Manages a medium-sized client service team responsible for providing quality client experience on a daily basis. Maintains familiarity with industry best practices and maintains a small roster of clients. Coordinates and directs the daily operations of a client service team. Monitors work metrics and standards. Resolves team issues as required. Resolves complex or non-routine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts. Manages internal activities and initiatives designed to improve the client experience. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a Client Administration team. Responsible for the achievement of team goals and objectives, talent management and supervision of team members. Team supports a selected number of client accounts ranging from moderate to highly complex..

Qualifications

Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred. 4-5 years of total work experience with at least 0-1 years of management experience preferred. Experience in an operational area and/or client services preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70101
Job: Operations
Organization: Derivatives Processing-HR14453
Requisition Number: 1714099