BNY Mellon Careers

Senior Appl Support Analyst

Pune, India
Information Technology


Job Description

Responsibilities:

·         Participating in incident management, problem management, and service request fulfillment processes.

·         Application installation, upgrades, testing, configuration/change management, and application/hardware monitoring.

·         Knowledge capture and transfer, assisting others in the implementation and use of Eagle software.

·         Ready to work 24/7, based on rotation, will be required.

·         Required to interact with business users and technical users both internally and externally.

 

Qualifications:

·         3 to 5 years of experience in a technology related position with demonstrated success.

·         Experience using shell scripts, Windows scripting  or any programming experience.

·         Work experience on UNIX/Linux commands & SQL query.

·         Working knowledge of operations tools (monitoring, log analysis, etc.).

·         Experience with production deployment and operational support for enterprise class applications.

·         Familiarity with the software development process.

·         Ability to follow complex sets of instructions, and excellent attention to detail.

·         Basic understanding of data center concepts that focus around networking, storage and cloud computing.

·         Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.

  • Experience writing process and procedure documentation.
  • Working experience with building stable and scalable automation.

·         Financial services industry experience is a plus.

·         ITIL v3 Foundation certification is a plus.

Qualifications

Responsibilities:

·         Participating in incident management, problem management, and service request fulfillment processes.

·         Application installation, upgrades, testing, configuration/change management, and application/hardware monitoring.

·         Knowledge capture and transfer, assisting others in the implementation and use of Eagle software.

·         Ready to work 24/7, based on rotation, will be required.

·         Required to interact with business users and technical users both internally and externally.

 

Qualifications:

·         3 to 5 years of experience in a technology related position with demonstrated success.

·         Experience using shell scripts, Windows scripting  or any programming experience.

·         Work experience on UNIX/Linux commands & SQL query.

·         Working knowledge of operations tools (monitoring, log analysis, etc.).

·         Experience with production deployment and operational support for enterprise class applications.

·         Familiarity with the software development process.

·         Ability to follow complex sets of instructions, and excellent attention to detail.

·         Basic understanding of data center concepts that focus around networking, storage and cloud computing.

·         Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.

  • Experience writing process and procedure documentation.
  • Working experience with building stable and scalable automation.

·         Financial services industry experience is a plus.

·         ITIL v3 Foundation certification is a plus.



For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Maharashtra-Pune
Job: Information Technology
Internal Jobcode: 60080
Organization: BNY Mellon Technology-HR06363
Requisition Number: 1715390