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Snr.Help Desk/OnsiteSup A'lyst
The jobholder resolves and reports various desktop or Infrastructure problems providing 2nd line desktop support to approximately 150 users onsite and 4,000 users remotely. S/he assists users and management to install, configure, and troubleshoot PC/Infrastructure Hardware and Software. S/he provides solutions to unique business applications and/or core application and O/S. S/he schedules changes to keep downtime to a minimum.
To provide IT/Desktop support services to employees onsite and remotely to ensure that all service levels are achieved. (Remedy)
To adhere to system procedures ensuring they are maintained in line with BNYM standards (Legal Hold)
To provide resource on systems projects (Change), including assisting in the commissioning of the IT hardware and support of a new building go live.
To rollout IT hardware & software for staff as required and record same in the asset register (ITSP & Asset Track)
To install and configure PC’s and network equipment (BAU, Moves & Decommission)
To ensure the stability, continuity and supportability of the EMEA technical environment (CHANGE, Systrack)
To pro-actively build and maintain good working relationships with the Business, understanding individual department requirements to enhance the delivery of IT Services within corporate policies. (End user tech SME)
To understand configuration and functionality of site technology (including any space where technology is consumed)
To suggest and assist in implementing improvements to operational procedures and technologies
Respond to escalations (OOO or BAU)
Keeps line managers updated and escalates issues appropriately
Keeps team updated with changes, new business etc
Liaises effectively with other departments in order to support overall service
Minimum 5 years IT/IS experience
Must have experience working in an Investment Banking IT environment
Service Delivery focused with direct customer facing experiences.
Must have experience providing high level technical support in a very demanding environment
Must have experience in supporting demanding Business Users and External Clients
Must have in depth Microsoft Office support knowledge
Experience of remote admin tools, SQL environments, IBM Mainframe, Unix, and NetWare
Experience of LAN, WAN, MAN and Internet connectivity experience
Experience of multi-domain environments
Familiar with ITIL
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: Netherlands-Breda-
Job: Information Technology
Internal Jobcode: 60073
Organization: Technology Services Group-HR06725
Requisition Number: 1715664