BNY Mellon Careers

Lead Rep, Lockbox Mgmt

Richardson, Texas

Job Description

Lockbox Management - S7 Oversees the workflow of a large, or multiple, work area(s) in in Lockbox Management. Guides staff and ensures processing deadlines are met. Performs day-to-day work when necessary. Handles critical and complex customer service issues that require special attention. Manages the day to day activities of a large, or multiple, team(s) of Lockbox Management support staff. Monitors work in process to maximize productivity and quality to meet deadlines and daily goals. Serves as the first line supervisor for issues regarding allocation of resources and workflow. Resolves complex issues that have been escalated by more junior staff. Provides advanced understanding of all Lockbox Management areas, processes and equipment. Provides on-the-job training and ensures all staff are fully trained. Monitors staff production and quality performance objectives and communicates performance feedback and counseling to associates supervisor/manager. Addresses poor performance through defined progressive disciplinary guidelines. Completes all reports as required accurately and timely. May support Shift Supervisors/Manager in leadership duties, such as workflow execution, assisting junior lockbox administrators, quality control activities and other senior operator duties as assigned. Serves as a work coordinator for a large, or multiple, team(s) of Lockbox Management support staff. May be responsible for specific supervisory review and approval actions. Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives. High school/secondary school or the equivalent combination of education and experience is required.


Work Hours: Monday, Thursday, Friday, Saturday, Sunday, 7:00 AM to 4:30 PM.  Must work weekends but two days off can be flexible.


High school/secondary school or the equivalent combination of education and experience is required.   Bachelors degree preferred. 10 plus years of total work experience preferred Supervisory experience preferred. Experience in remittance processing is preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Texas-Richardson
Internal Jobcode: 70535
Job: Operations
Organization: Paymnt & Treasury Svc Delivery-HR06382
Requisition Number: 1716403