BNY Mellon Careers

Problem Management Lead Mgr,Proc Assur'e&Improv

Jersey City, New Jersey; Pittsburgh, Pennsylvania
Information Technology

Job Description

Focused and senior oversight and management of day-to-day operations of the problem management team and related process is essential to provide the highest quality outcomes for root cause. The position must be able to face-off with senior management, SMEs, and business, to ensure stability efforts related to RCA outcomes, both on an individual basis, and from trends/patterns, are addressed with a key focus to reduce risk and improve resiliency. Ensure all report-to-staff provide timely, accurate, and highest quality problem records, with minimal need to follow-up due to process/quality/efficient breaks.


This position is crucial to the advancement of problem management maturity, driving both central and federated problem managers to raise the bar on expectations, be a true innovator in problem lifecycle improvements, and LEAN wherever possible. Our senior management business, clients, and regulatory are paying closer and closer attention to the outcomes of RCAs. A leader to drive and improve the operational aspects of problem management is needed.


Lead Manager, Process Assurance and Improvement->> Manages a small to medium-sized team responsible for Process Improvement efforts for one line of business by coordinating usage and awareness of best processes and methods on projects. Manages the development of CTS Process Improvement efforts for one LOB. Supervises all aspects of advancing the state of the practice across the LOB to ensure the processes and methods provide the appropriate balance of effectiveness and efficiency for the business. Manages and develops strategic client partnerships to ensure that service expectations are developed and met. Conducts informal appraisals to assess gaps in the processes used within the LOB. Participates in the recruiting process, instructs, assigns, directs and reviews the work of other process improvement analysts, prepares performance reviews and provides ongoing feedback. Manages a process assurance and improvement team. Contributes to the achievement of team objectives.


Bachelor's degree in a related discipline or equivalent work experience required, advanced degree preferred. Authorized Lead Assessor for CBA-IPI, SCE, SCAMPI, ISO 9000 methodology or Project Management Professional (PMP) Certification is beneficial. 8+ years of experience in process improvement activities and related tools required, experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 45279
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1716641