BNY Mellon Careers

Manager, Client Processing (working hours 3-11pm)

Wroclaw, Poland
Customer/Client Service


Job Description

  • Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
  • Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
  • Identifies areas requiring analysis of operations and resolution for more efficient operations
  • Oversees Client Processing to ensure transactions are handled correctly and timely.
  • Utilizes MIS reporting to ensure correct and timely processing.
  • Provides product knowledge and technical assistance on complex problems.
  • Acts as the teams initial point of contact for issues requiring escalation.
  • Participates in the recruiting process.
  • Instructs, assigns, directs and reviews the work of Client Processing analysts.
  • Prepares performance reviews and provides ongoing feedback to staff.
  • Provides input into departmental budgets and planning.
  • May develop business plan for team/group operations.
  • Supervises a small Client Processing team.
  • Contributes to the achievement of team objectives.

Qualifications

  • Bachelors degree or the equivalent combination of education and experience is required.
  • 4-5 years of total work experience is preferred with at least 0-1 years in management.

If you apply for this role this means you agree with the following statement:

Through my application for a role with BNY Mellon (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorise the Company to process my personal data for future recruitment processes.

Furthermore, I authorize BNY Mellon and its’ affiliates, Taleo (UK) Limited to process my personal data.

BNY Mellon and affiliates registration details.-

BNY Mellon (Poland) sp. z.o.o Registered office – Swobodna 3, 50-088 Wroclaw

The Bank of New York Mellon (International) Limited – 1 Canada Square, London, E14 5AL

The Bank of New York Mellon SA/NV – 46 Rue Montoyerstraat, B-1000 Brussels, Belgium

Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

 

Please note that during the recruitment process you may be asked to provide further information and supporting documents. The information provided may be verified and reviewed, to the extent permitted by the law, as to their veracity and accuracy.


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Customer/Client Service
Internal Jobcode: 70602
Organization: CSD Transformation-HR11644
Requisition Number: 1800372