BNY Mellon Careers

Representative, HR Service Delivery - HR Call Center

Pittsburgh, Pennsylvania
Human Resources

Job Description

The HR Representative is our most critical entry level role serving as our front line of defense for HR related client support and inquiries. This person works in a learning capacity performing a range of basic customer service representative assignments. Interacts with clients via telephone or email for intake of client inquiries and requests. Utilizes a knowledge management tool to respond to routine HR policy, procedure and process inquiries in support of HR clients; employees, managers, candidates, retirees etc. Documents all client interactions, requests, resolution and action taken within the HR case management application. Triage of inquiries and requests to experienced and advanced level representatives, HR Advisors, and/or HR Centers of Excellence.


Secondary education (high school diploma or equivalent) or equivalent work experience preferred. Up to 2 years’ experience in a customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper. Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and the ability to collaborate and cooperate well with others. Strong PC skills, with working knowledge of Microsoft Office products. Preferred Qualifications: Prior HR Customer Service and PeopleSoft experience

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Human Resources is invested in helping BNY Mellon achieve business success by building a winning, high-performance culture that stems from great talent, leadership, learning and diversity; and partnering with employees to provide the tools and resources necessary to support successful career growth and help ensure employees' wellbeing.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 75041
Job: Human Resources
Organization: HR Solutions Center-HR06284
Requisition Number: 1800918