BNY Mellon Careers

HR Service Analyst –Supporting Learning & Performance

Pittsburgh, Pennsylvania
Human Resources

Job Description

With limited guidance, assists in the monitoring of all assigned activities and processing for Learning & Performance. This advanced level client service role undertakes all tasks associated with Learning Administration. Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end. Monitors workflow at each step, ensures completion of all tasks in the Learning Management System (LMS). Organizes, monitors and responds to all types of client inquiries, and sets up courses and classes in the LMS. Follows up with clients to rectify missing or unclear data, signatory authorities, etc. Handles all levels of support, from basic questions to advanced troubleshooting. Serve as an escalation point for Learning & Performance, providing advice and support on issues which may be more complex or non-routine in nature and which require additional consideration or data gathering before engaging next level of support. Determines appropriate response and follows through to ensure resolution. Significant interaction across HR COEs and all employees. May support higher level staff on system projects. Helps management to develop and standardize operating procedures, providing relevant analysis of activities and other processes. Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards. No management responsibilities and no direct reports.


Bachelor's degree or the equivalent combination of education and experience is required. 0-3 years of total work experience is preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Human Resources is invested in helping BNY Mellon achieve business success by building a winning, high-performance culture that stems from great talent, leadership, learning and diversity; and partnering with employees to provide the tools and resources necessary to support successful career growth and help ensure employees' wellbeing.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 75043
Job: Human Resources
Organization: HR Solutions Center-HR06284
Requisition Number: 1800940