BNY Mellon Careers

Problem Manager, Sr.Spec Proc Improv A'lyst

Jersey City, New Jersey; Pittsburgh, Pennsylvania
Information Technology

Job Description

The Problem Manager role is focused on rapid engagement and determination of root cause for major incidents and determining corrective risk mitigation actions, while also developing proactive solutions to prevent problems from entering the organization. Provide Problem Management on Demand (PMoD) with the intent of documenting initial draft RCAs, in collaboration and cooperation of SMEs and Senior Incident Officers. Ensure deep dive RCAs are conducted at the highest quality for all Priority 1 and Priority 2 incidents.


Sr. Specialist Process Improvement Analyst->> Leads and provides direction and guidance for a wide array of activities supporting the improvement of processes and procedures. Provides project/process management consulting, coaching, and training to IT teams and/or Project/Process office staff across multiple LOBs. Provides input on approaches/tools to build, streamline, implement, and/or automate key processes. Champions the company's project management methodology, tools and techniques. Conducts formal appraisals to assess gaps in the processes used within one or more LOBs, and may conduct appraisals in accordance with applicable standards (e.g. CBA-IPI or SCE) for LOBs other than his/her own. Provides counsel to one or more LOBs for their formal and informal assessments and checkpoints. Develops and manages project plans to support strategic process improvement or IT projects at the LOB or enterprise level. Ensures adherence to quality standards and reviews project deliverables. Manages IT processes and work flows which maximize efficiency and comply with regulatory and audit requirements. Builds effective working relationships with peers and clients. Manages client partnerships to ensure that service expectations are developed and met. Contributes to the achievement of area objectives.


Bachelor's degree in a related discipline or equivalent work experience required. Advanced degree, Authorized Lead Assessor for CBA-IPI, SCE, SCAMPI, ISO 9000 methodology, or Project Management Professional (PMP) certification, preferred 8-10 years of experience in systems and project management required, experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 45175
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1801064