BNY Mellon Careers

Manager, HR Service Delivery (Operations)

Pittsburgh, Pennsylvania
Human Resources

Job Description

Manages a large team of administrative support staff or a small team of professionals responsible for establishing operational procedures for activities and solutions. Projects may include the development of operational procedures around payroll, time and attendance, and development, compensation/benefits, talent administration and relocation, visa and immigration administration. Leads moderately complex processes and delegates work to more junior team members. Ensures procedures meet business needs and comply with organizational policies and/or country/federal/state laws and regulations. Often oversees 3-4 different activities or solutions supporting the Payroll Center of Excellence.

Manages the team's execution of assigned activities and solutions, ensuring quality and timeliness. Ensures team has appropriate resources to conduct their work and that they understand each solution, when to escalate and whom to contact. Directly monitors their daily work to prevent unforeseen problems and mitigate potential client service interruptions. Serve as an escalation point for complex issues. Ensures team complies with all relevant organizational policies and procedures and country/federal/state laws and regulations. Responsible for keeping up to date with legislative changes and guiding the team's adjustments in response to these changes. May help craft guidance to operationalize legislative changes into activities and solutions procedures/protocols. Initiates the implementation of process improvements as directed by more senior managers. Suggests process improvements or reports on areas for improvement and development opportunities. Recruits, directs, motivates and develops administrative support staff, maximizing their individual contributions, their professional growth and their ability to function effectively as a team. Responsible for the performance management processes for a team of support staff. Supervises a large team of support staff or a team of professionals. Tasks are accomplished primarily through the work of direct reports.


Bachelors Degree or the equivalent combination of education and experience is required. 4-6 years of total work experience with 1-2 years of management experience. Finance or HR Operations experience highly preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Human Resources is invested in helping BNY Mellon achieve business success by building a winning, high-performance culture that stems from great talent, leadership, learning and diversity; and partnering with employees to provide the tools and resources necessary to support successful career growth and help ensure employees' wellbeing.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 75046
Job: Human Resources
Organization: HR Solutions Center-HR06284
Requisition Number: 1801130