BNY Mellon Careers

Lead Manager, Billing

New York, New York

Job Description

Billing - M2 Supervises a small to medium-sized team responsible for producing invoices and setting up billing accounts. Manages the performance of assigned staff, coaching and guiding on billing setup and execution. Ensures invoices for the products and services are produced and paid. Responsible for establishing and maintaining account structures and fee schedules in the billing system, producing and verifying invoices and applying revenue, accruals and payments. Sets departmental priorities and allocates resources to align with business objectives and annual plan. Contributes to the operating protocols for billing activities and makes recommendations for billing process improvements. Adapts departmental plans and priorities to ensure staff have required resources to execute their assigned activities. Tracks and reports on team performance. Coaches and guides assigned staff on improving the execution of invoice production and achievement of goals. Serves as the escalation point for critical issues or roadblocks. Shepherds issues through to resolution. Keeps abreast of all unusual requests/transactions/issues and ensures proper escalation where appropriate. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a small to medium-sized team of Billing professionals and/or support staff. Responsible for the achievement of team goals and objectives, talent management and supervision of team members.


Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience with at least 0-1 years of management preferred. Experience in financial services preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New York-New York
Internal Jobcode: 70408
Job: Operations
Organization: Derivatives Processing-HR14453
Requisition Number: 1801402