BNY Mellon Careers
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Client Services Account Manager
Work with external Korean clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Support clients in addressing moderately complex operational and technical issues and ensuring requests are timely executed.
Apply problem solving skills, experience and judgement to analyze information.
Strong communication skills to deliver high quality service to a specialized client-base.
Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and direct them to the appropriate resources, as needed.
Monitor client inquiries, resolve non-routine issues and escalate complex issues to the appropriate team member, as needed.
Use knowledge of client issues and needs to contribute to business development efforts.
Participate in internal activities and initiatives designed to improve the client experience.
Recommend process improvements.
· At least 5 years of relevant custody experience or work experience in asset servicing or asset management companies
· Strong communication skills to deliver high quality service to a specialized client base
· Sound judgment in analyzing information
· Independence in problem solving
· Demonstrate risk management/awareness
· Highly motivated individuals with the ability to work under pressure
· Results driven with a strong commitment to completing tasks within deadlines
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: Korea, Republic of-Seoul-Yeongdeungpo-gu
Job: Asset Servicing
Internal Jobcode: 70006
Organization: Asia Pacific Asset Services-HR06401
Requisition Number: 1801925