BNY Mellon Careers

Representative, Client Service (UK Client Services)

Wroclaw, Poland
Corporate Trust


Job Description

BNY Mellon is an investment company and can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. Wroclaw is one of six Global Delivery Centres that BNY Mellon has established around the world. We currently employ over 1400 highly skilled employees at our centrally-located and modern office in Wroclaw.  
Team Description
BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. This role is part of a team supporting onshore client service Mangers in Corporate trust providing trustee and agency services to the capital Markets. With a focus on conventional debt, structured debt and project finance to teams based in the UK.

Responsibilities:
  • Provides quality support to clients with moderately complex transactions and processes on a daily basis.
  • Under general supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
  • Responds to straightforward client questions on BNY Mellon product features and provides more advanced technical assistance.
  • Investigates errors in client accounts and statements.
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
  • Reviews daily open items to ensure proper follow-up and closure.
  • Assists junior colleagues in resolving outstanding issues.
  • No direct reports.
  • Provides guidance to less experienced staff.
  • Responsible for the quality and completion of own work.

Qualifications

  • High school/secondary school or the equivalent combination of education and experience is required.
  • Bachelors degree preferred.
  • 1-2 years of total work experience preferred.
  • Experience in financial services preferred.

 

What we can offer you:

  • Full time contract of employment
  • Location : Sagittarius Building ul. Borowska/Sucha
  • Competitive salary
  • Health & Life Insurance
  • Multisport card / Cinema Tickets / Nursery subsidiary
  • Pension scheme
  • Excellent opportunities for training, growth and professional development
  • Opportunities to engage in diverse projects due to growth of business migrations
  • A multitude of opportunities to get involved in additional charity projects
  • A collaborative culture and great teams

 

If you apply for this role this means you agree with the following statement:
 
Through my application for a role with BNY Mellon (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorise the Company to process my personal data for future recruitment processes. Furthermore, I authorize BNY Mellon and its’ affiliates, Taleo (UK) Limited to process my personal data. BNY Mellon and affiliates registration details.- BNY Mellon (Poland) sp. z.o.o Registered office – Swobodna 3, 50-088 Wroclaw
The Bank of New York Mellon (International) Limited – 1 Canada Square, London, E14 5AL
The Bank of New York Mellon SA/NV – 46 Rue Montoyerstraat, B-1000 Brussels, Belgium
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom, 
Please note that during the recruitment process you may be asked to provide further information and supporting documents. The information provided may be verified and reviewed, to the extent permitted by the law, as to their veracity and accuracy. 
  



For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

BNY Mellon Corporate Trust provides the infrastructure, technology and processing services needed to navigate the debt capital markets. We partner with financial institutions, corporations, insurers, governments and not-for-profit organizations at all stages of the deal lifecycle - from issuance to maturity. With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, we help clients drive business growth and maximize impact. We create customized solutions for our clients' debt-related needs, drawing on our range of core services, including trustee, paying agency, escrow and other fiduciary offerings

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Corporate Trust
Internal Jobcode: 70110
Organization: Corporate Trust-HR06320
Requisition Number: 1802352