BNY Mellon Careers

Group Mgr, SrvcDeliveryGenMgmt

Taipei, Taiwan
General Mgmt / Admin

Job Description

Service Delivery General Management 

Manages a unit area in Service Delivery. 

Manages multiple large projects in one unit area that have a high level of impact on the operation in line with Global Service Delivery business goals. 

Allocates resources to align with business objectives and annual plan. 

Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance. 

Ensures work produced meets product/service standards and exceeds quality standards. 

Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. 

Provides feedback at the most critical times. 

Develops and implements new processes and policies for assigned area and ensures they are operationalized by subordinate teams. 

Completes intricate problem resolution. 

Manages a unit area in Service Delivery. 

Responsible for the achievement of team objectives. 

Typically has financial and human resources responsibility for assigned teams.

  • Familiar with local regulatory requirement and supervision on cash and LC trade business
  • Develop and update Operations Procedures to maximize efficiency while adherence to all regulatory obligations and corporate policies
  • Develop, implement and review Service Level Agreements for client and business partners
  • Oversight Operations, talent management and drive the team delivery of all agreed strategic and performance outcomes
  • Engage in delivery of assigned projects and feed back to senior management/stakeholders on time
  • Timely review and implement changes to rectify gap, if any, on operations risk, control, business continuity and change management
  • Keep abreast of market trends in practices and products development, and provide Businesses with technical solutions


Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 
7-10 years of total work experience is preferred with at least 1-3 years in management. 
Service delivery experience preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Taiwan-Taipei-Taipei
Job: General Mgmt / Admin
Internal Jobcode: 70574
Organization: Paymnt & Treasury Svc Delivery-HR06382
Requisition Number: 1802466