BNY Mellon Careers

Sr. Rep, Client Processing

Orlando, Florida
Customer/Client Service


Job Description

Client Processing - S5 Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional. Review and check work of other Client Processing Support staff and help resolve escalated issues. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions. Responsible for the quality and completion of own work. High school/secondary school or the equivalent combination of education and experience is required. 

Qualifications

Bachelors degree preferred. 5-7 years of total work experience preferred. Experience in brokerage processing preferred. Applicable local/regional licenses or certifications as required by the business.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Broker-Dealer and Advisor Services helps clients unlock value from their securities holdings by developing the innovative technologies, solutions and client services that make a difference in an evolving marketplace. We are focused on helping our clients around the world take advantage of the unique perspective that comes from clearing and settling equity and fixed income transactions in more than 100 markets, and managing more than $2 trillion in global collateral (including tri-party repo collateral). By enhancing clients' understanding of market opportunities, we help them achieve investment success. Our operations are backed by the power of BNY Mellon, whose global footprint and deep expertise deliver insight-driven solutions for every phase of investing. Our clients look to us for our global reach, nuanced understanding and operational excellence as we deliver securities clearance to financial institutions and corporations worldwide.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-Florida-Orlando
Internal Jobcode: 70609
Job: Customer/Client Service
Organization: BDS-HR08411
Requisition Number: 1803508