BNY Mellon Careers

Assistant Manager, Investor Services Ops – Oversight and Governance Unit, Transfer Agency

Dublin, Ireland
Asset Servicing

Job Description



  • Performs transfer agency operations services on behalf of clients.

  • Manages relationships with assigned clients and ensures all questions are answered and issues with fund transactions, accounting, and reporting are resolved.

  • Manages processes and oversees a team to ensure that new client onboarding is successful and fund security master records are maintained in accordance with departmental policies and procedures. 

  • Oversees reporting requirements, ensuring timely and accurate information reporting.

  • Plans, allocates and monitors workflow to ensure that internal and external projects are accurately and timely completed.

  • Ensures team adheres to quality standards. Analyzes trends and implements processes to improve team performance.  

  • Contributes to the achievement of team objectives.


Other Adhoc Duties as required:


Oversight of the Outsourced Serviced Providers


  • Conduct control based testing of off-shored activities across those outsourced serviced locations (including Ireland process’s) to demonstrate strong and effective oversight
  • Complete annual review of SLD’s with various providers, ensuring they remain relevant and appropriate for the relationship established
  • Conduct due diligence of OSP’s as required by business, tracking evidence and follow-through on all observations made
  • Host monthly service review meetings with clear tracking of projects, issues, trends, events, errors – with a view to forming collaborative and productive overall model design
  • Co-ordinate and manage effectively the BCP ‘back to base’ testing for “OSP out days” across the business
  • Tracking KPI’s for OSP’s activities and performance, with critical analysis and management of same
  • Provide for a detailed review and assessment for any significant errors by the OSP’s
  • Retain records of all activities and process’s conducted for review by Audit, Compliance or Regulator

Governance of Outsourcing Arrangements


  • Manage all requests from audit, compliance or central bank as received to the line of business (and the entity) in a timely, professional and satisfactory manner
  • To monitor and provide for risk assessments on behalf of the business with engagement of 2LOD
  • Provide reporting to Ireland Oversight Committee for new relationships/ funds under an outsourced model, or other material arrangements which requires such approvals
  • Maintain and manage the Outsourcing register for Transfer Agency (AS) with strong controls around maintenance and accuracy of same for PCF review
  • Ensure client notification/ consent for outsourced activities are retained on file for review by independent party as provided for by client relationship personnel
  • Ensure compliance with all outsourcing regulatory matters for the line of business, and ensure conformance with outsourcing policies
  • Retain records of all activities and process’s conducted for review by Audit, Compliance or Regulator

BCP planning


  • Develop and implement an effective, meaningful and appropriate business continuity plan for business line (to include cross regional, alternate site, call-tree, work from home etc.)
  • Ensure effective management and co-ordination of “OSP out” days
  • Retain records of all activities and process’s conducted for review by Audit, Compliance or Regulator

Cross training and project management

  • To engage with wider team on other responsibilities such as regulatory reporting, investor moneys, transaction monitoring and quality assurance testing
  • To initiate, manage and deliver on new project requirements as assigned by management




  • Associates degree or the equivalent combination of education and experience is required.
  • 4-5 years of total work experience with at least 0-1 years of management experience preferred.
  • Experience in transfer agency operations preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Ireland-Dublin-Dublin
Job: Asset Servicing
Internal Jobcode: 70518
Organization: Transfer Agency EMEA-HR07268
Requisition Number: 1804025