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Alcentra - IT Systems Support Analyst

London, United Kingdom
Asset Management

Job Description

Alcentra is a global asset management firm specializing in sub-investment grade debt with assets under management of approximately $34 billion. Alcentra employs 147 people, including 70 investment professionals.  The firm has an investment track record that dates back to 1998 and strategies that include: senior loans, high yield bonds, direct lending, structured credit, stressed/distressed debt and multi-strategy credit.  The investor base includes pension funds, insurance companies, banks and asset management firms. Alcentra is owned by BNY Mellon Asset Management and headquartered in London, with offices in New York, Boston and a local presence in Singapore and Hong Kong.

Please visit our website at for more information. 


Job Purpose:


We are currently looking for a junior desktop support person to work for an international asset management company in central London.  The role would suit a candidate with a 1st/2nd line capacity looking to gain experience of desktop support in a financial company.  The successful candidate will be providing technical support to users based in London and New York and also be involved in ongoing project work.   You will be working alongside a small local I.T team and escalating issues where necessary with I.T teams based within the parent company.  The role will also require flexible working to cover core support hours and out of hours support on some weekends.


Main Duties


  • Technical support for Windows based systems running Office 2010/2016
  • Video Conference and presentation support
  • Dell hardware support
  • Desktop deployment
  • Software installation using SCCM
  • Blackberry & iPhone support
  • Troubleshooting VPN issues
  • Setting up new users and some account administration






The successful candidate will need to be proactive, a good communicator, and confident in dealing with users at all levels within the organisation. 


We are looking for candidates with a fundamental understanding of the following technologies:


  • Windows 7 & 10
  • Office 2010 & 2016
  • MAC OS
  • Dell hardware
  • SCCM
  • Bloomberg
  • General networking
  • Active directory







For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

As one of the world's leading investment management organizations and one of the top U.S. wealth managers, BNY Mellon Investment Management combines agility, insight and scale to create and deliver strategies and solutions to address our clients' needs. Encompassing BNY Mellon's investment management firms, wealth management organization and global distribution teams, we draw on deep expertise to collaborate with clients and tailor our best ideas and resources to meet their specific needs. We pride ourselves on providing dedicated service through our network of global professionals who have a deep understanding of local requirements. With our extensive experience in anticipating and responding to the investment and financial needs of the world's governments, pension plan sponsors, corporations, foundations, endowments, advisors, intermediaries, individuals and families, and family offices, BNY Mellon Investment Management is dedicated to helping clients reach their goals.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Asset Management
Internal Jobcode: 53904
Organization: Alcentra Group-HR13364
Requisition Number: 1804137

Tags: EFC: EMEA: 2-I