BNY Mellon Careers

Business Engagement & Analytics

Pittsburgh, Pennsylvania; New York, New York
Operations


Job Description

Leads a client engagement and business analytics area helping multiple global teams. Sets departmental priorities and allocates resources to align with business objectives and annual plan. Develops and implements policies to enhance client engagement and satisfaction.  Leads key strategic initiatives focused on revenue growth. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.  Manages the performance of assigned staff. Coaches and guides on project management.

 

Participates in long-term and strategic planning for the Relationship Management and Business Development teams designed to identify growth opportunities, improve the overall client experience and improve team productivity and quality.

 

Leverages analytics and tracking data to set strategic priorities on initiatives designed to improve the top line growth for the business.  Works closely with client facing teams to determine and deliver innovative methods of enhancing product and solutions expertise.

 

Maintains relationships with senior business and sales leaders to report trends and needs. May provide forward-looking and strategic insight on revenue growth initiatives to drive future revenue growth.

 

Serves as a subject matter expert in technical aspects of sales analytics and is responsible for generating recommendations based on data.  Resolves the most complex  issues or inquiries from senior-level or key individuals at clients, as needed.

 

Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.  Provides feedback at the most critical times.

 

Responsible for the achievement of area goals and objectives, talent management and supervision of team members.  Area supports a variety of complex client accounts.

 

Qualifications

Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.

10-15 years of total work experience in sales preferred with at least 3-5 years of management experience preferred.



For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

BNY Mellon Treasury Services understands our clients face profound challenges as they move, access and apply their cash and associated business information on a global basis. Here's where BNY Mellon Treasury Services can help by blending our award-winning cash management and global payments services into customized solutions in three strategic areas: Supply chain management - Access a suite of receivables, payables and trade finance solutions that can help reduce costs, increase efficiency and strengthen control. Client Access and Liquidity Services - Active and passive cash investment strategies combined with innovative transaction and reporting tools. Global Payments Services - High-quality, 24-hour processing and customer service for international payments, enabling our clients to make cross-border payments anytime, anywhere in more than 100 currencies.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70032
Job: Operations
Organization: Admin Other-HR07031
Requisition Number: 1804335