BNY Mellon Careers

Grp Mgr, Account Management SCS

Jersey City, New Jersey; Lake Mary, Florida
Customer/Client Service

Job Description

Account Management - M3 Manages an Account Management unit consisting of multiple teams. Maintain in-depth understanding of the business, its strategy, its products/services. Responsible for the financial and human resources activities for the unit and ensures assigned teams are operating effectively to meet function goals and objectives. Executes business plans and contributes to the development of functional strategy. Establishes the operating protocols for the Account Management function. Ensures teams have required resources to execute their assigned activities. Collaborates with Relationship Management and Client Service Delivery functions to ensure a seamless client experience and coordinate levels of service across the firm. Tracks and reports on team metrics and results. Coaches and guides assigned staff on improving the execution of the account plan and achievement of goals. Researches and analyzes the business environment for assigned clients, industry trends and competitor services/offerings. Proactively calls on accounts, ensuring continued client satisfaction and listening for cues on potential service improvements, product needs and organic growth opportunities. Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times. Manages a large or specialized team of Account Managers or multiple teams. Work is primarily accomplished through subordinate managers. Responsible for the achievement of unit goals and objectives comprising of multiple teams, talent management and supervision of account managers.


Bachelors degree or the equivalent combination of education and experience is required. 7-10 years of total work experience and 1-3 years of management experience preferred. Experience in Account Management preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Pershing provides critical business process, financial and technology solutions for financial organizations around the globe. We operate behind the scenes to power transformational change for broker-dealers, registered investment advisors, independent financial advisers, hedge fund and '40 Act fund managers and individual investors. We strive to be innovators, developing open architecture technology and financial solutions to support our customers' growth. We advocate on behalf of our customers and help them respond to regulatory reform and drive positive outcomes for our industry and investors. From our core business as an industry-leading trade execution, clearing and custody provider, we have evolved into a global multifaceted firm that provides investment solutions, forward-thinking technology-driven efficiencies, practice management and service excellence.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 70001
Job: Customer/Client Service
Organization: Pershing Domestic-HR06431
Requisition Number: 1804644