BNY Mellon Careers

Client Service Representative (Analyst)

Manchester, United Kingdom
Asset Servicing


Job Description

Responsibilities:

Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.

• Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.

• Applies problem solving skills based on precedence and experience.

• Uses communication skills to deliver high quality service to a specialized client base.

• Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.

• Leverages a general understanding of broader BNY Mellon services and offerings.

• Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.

• Tracks information related to general client issues and needs to support business development efforts.

• Participates in internal activities and initiatives designed to improve the client experience.

• No direct reports. Supports a selected number of client accounts of limited complexity.

 

Qualifications

Requirements:

• Bachelors degree or the equivalent combination of education and experience is required.

• Some amount of client services work experience preferred.

• Experience in an operational area and/or client services preferred.


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Asset Servicing
Internal Jobcode: 70106
Organization: Custody Client Service-HR09095
Requisition Number: 1804675