BNY Mellon Careers

Inter Rep, Clt Reporting/Perf

Chennai, India
Asset Servicing


Job Description

Responsibilities

•   Accountable for the timeliness, accuracy and quality of response/ set up based on client specific deadlines.

•   Work closely with internal teams, external suppliers and other parties to provide a continuous high level of client service, with pro-active client dealings and prompt turnaround and tracking of queries and resolution of issues.

•   Provide effective communication of all work undertaken. Keeping management fully updated regarding any service delays or client issues by escalating promptly and providing supporting information as required.

•   Action and monitor ad-hoc client requests through Team leader and directly as appropriate.

•   Contribute in change control and change management activities (e.g. procedure updates, checklist etc.)

•   Participate in the completion of external projects (e.g. SOP clean-up/ bridge enhancement)

•   Actively maintain accurate client documentation and procedures.

•   Actively maintain accurate client information held in the GRS database.

•   Proactively identify efficiencies and improvements to existing processes and procedures.

•   Participate on project teams to support team initiatives, including User Acceptance Testing.

•   Proactively identify and pursue own training needs.

•   Contribute in knowledge sharing with new joiner.

•   Recognized Subject Matter Expert (SME) for at least one product area.

•   Identify and flag any control gaps in the process (e.g. Checklist or procedural gap).

•   Contribute in the brain storming session for Operational occurrence in the team and completion on time actionable.

•   Assisting team lead in team meeting records by preparing Minutes of the discussion.

•   Develop domain expertise in area of primary process to progress from current proficiency level to the next level.

 

Qualifications

Responsibilities

•   Accountable for the timeliness, accuracy and quality of response/ set up based on client specific deadlines.

•   Work closely with internal teams, external suppliers and other parties to provide a continuous high level of client service, with pro-active client dealings and prompt turnaround and tracking of queries and resolution of issues.

•   Provide effective communication of all work undertaken. Keeping management fully updated regarding any service delays or client issues by escalating promptly and providing supporting information as required.

•   Action and monitor ad-hoc client requests through Team leader and directly as appropriate.

•   Contribute in change control and change management activities (e.g. procedure updates, checklist etc.)

•   Participate in the completion of external projects (e.g. SOP clean-up/ bridge enhancement)

•   Actively maintain accurate client documentation and procedures.

•   Actively maintain accurate client information held in the GRS database.

•   Proactively identify efficiencies and improvements to existing processes and procedures.

•   Participate on project teams to support team initiatives, including User Acceptance Testing.

•   Proactively identify and pursue own training needs.

•   Contribute in knowledge sharing with new joiner.

•   Recognized Subject Matter Expert (SME) for at least one product area.

•   Identify and flag any control gaps in the process (e.g. Checklist or procedural gap).

•   Contribute in the brain storming session for Operational occurrence in the team and completion on time actionable.

•   Assisting team lead in team meeting records by preparing Minutes of the discussion.

•   Develop domain expertise in area of primary process to progress from current proficiency level to the next level.



For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Tamil Nadu-Chennai
Job: Asset Servicing
Internal Jobcode: 70681
Organization: Glb Inst Acctg Risk Solutions-HR14005
Requisition Number: 1804760