BNY Mellon Careers

Representative, Client Service

Hong Kong, China
Corporate Trust


Job Description

Client Service - S2 Provides quality support to clients with moderately complex transactions and processes on a daily basis. Under general supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures. Responds to straightforward client questions on BNY Mellon product features and provides more advanced technical assistance. Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Reviews daily open items to ensure proper follow-up and closure. Assists junior colleagues in resolving outstanding issues. No direct reports. Provides guidance to less experienced staff. Responsible for the quality and completion of own work.

Qualifications

High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 1-2 years of total work experience preferred. Experience in financial services preferred.



For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Global Client Management (GCM) delivers the whole company to our largest and most complex clients globally. GCM has a deep knowledge of our clients and their markets and industries, empowering BNY Mellon to tailor and deliver innovative solutions that address clients strategic needs. GCM drives BNY Mellon's business development efforts by working with our clients and business relationship managers, sales managers and product specialists. GCM is a key part of our Client and Regional Management organization, which includes client industry segment coverage, corporate lending and regional area business management, and is organized into four client coverage teams: Banks/Broker Dealers & Advisors, Corporates, Insurers and Investment Managers. Corporate Lending is structured into Real Estate, Syndications and Credit Management. GCM maintains a regional focus on franchise clients, including sovereigns and central banks, in Europe, Middle East and Africa (EMEA), Latin America and Asia Pacific.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: China-Hong Kong-Hong Kong
Job: Corporate Trust
Internal Jobcode: 70110
Organization: GCM Closed-HR13629
Requisition Number: 1804960