BNY Mellon Careers


Pittsburgh, Pennsylvania
Information Technology

Job Description

Group Manager, Service Desk/Onsite Support->> Manages one or more teams responsible for all aspects of applications and technology-related support activities. Develops business plans and implements long range projects. Directs, motivates and develops analyst teams and oversees support technician teams. Directs, motivates and develops all staff with in the Help Desk/Onsite Support function, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages provisioning of technical support, consulting and problem resolution activities for multiple teams. Oversees evaluation of equipment and facility requirements and develops long range plans to accommodate future needs. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages one or more help desk/onsite support teams. Contributes to the achievement of team objectives.


Bachelor's degree in a related discipline or equivalent work experience required. 10+ years of technical and management experience required, experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45292
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1805241