BNY Mellon Careers

Sr.Specialist Technical Writer

Pittsburgh, Pennsylvania; Jersey City, New Jersey
Information Technology

Job Description

This position will be part of BNY Mellon’s Infrastructure Governance and Controls team and will be responsible for producing policies, best practices, technical documents, user guides, and audit responses for both internal and regulatory audiences.  Additional responsibilities will include establishing and maintaining a repository of standard regulatory responses and coordinating the regular review of those responses.  This position operates in a highly visible and dynamic functional team; the ability to work independently, maintain flexibility to adjust to changing priorities, and to deliver results is critical to success in this role.


Sr. Specialist Technical Writer->> Develops written documentation, user guides, help screens and marketing materials for multifaceted and highly complex technology-based products or services. Works with systems analysts, programmers and engineers to write and edit various documented materials. Writes, edits and modifies systems documentation, user manuals, training courses, technical reports, translates technical data into well thought out, comprehensive documents. Works with user and development areas to collect and understand data and policies. Effectively translates highly complex technical procedures into easily comprehensible documentation. Employing excellent project management skills, orchestrates, coordinates large documentation projects to ensure accuracy, consistency, completeness and delivery within the specified project deadline.Provides consultative assistence, working with internal product managers, subject matter experts, and business units to determine the best materials to effectively enhance the user's experience on the most complex products or services. Enlisting top user experience techniques, demonstrates and incorporates empathetic elements into the user documentation in a continual effort to improve and enhance the user's overall learning experience. Contributes to the achievement of area objectives.


Bachelor's degree in English or a related discipline, or equivalent work experience required, 8-10 years of experience systems documentation required, experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45165
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1805275