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Corporate Trust Representative, Client Service
The Representative, Client Service position requires a responsible individual to process key specialized functions while ensuring compliance with all Firm and Corporate Trust policies and preferred practices. The Representative, Client Service is expected to be the department’s subject matter expert for one or more processes and/or products and will report to a Group Manager. Some of the responsibilities include, but are not limited to, cash and trade processing, debt service payments, compliance monitoring and client service and communication. The Representative, Client Service should possess the ability to coordinate with all internal shared service partners, business managers, and external parties (as required). The position requires that the individual demonstrate a strong attention to detail, the ability to quickly identify and escalate problems, possess strong decision-making and organizational skills, and the ability to take initiatives and to communicate effectively with Client Service Specialists, Group Managers, internal shared service partners and with internal and external clients.
The Representative, Client Service should have strong written and oral communication skills. The individual should be proficient in the Microsoft suite of applications (Word, Excel, etc.) and will be required to become familiar with applications such as IMMS/GSP, ACS, RDARS, OLOVR, Bondholder record keeping systems, DSE, FiRRe, and other product specific applications.
Essential Functions – Key Roles & Responsibilities
• Daily Administration - processes may be and are not limited to:
Review daily activity database, research and prepare responses as applicable
Review internal operating accounts for receipt/transfer of funds and perform daily account and cash reporting
Monitor receipt and disbursement of funds
Professional and timely handling of customer inquiries
Liaison with support areas: Financial Management, Operations, Securities Clearing, Custody, DTC, Analytics, TMG, Sales, Asset Administration and others
Daily correspondence with, including but not limited to, the collateral manager, loan agents, swap counterparties, auditors, arrangers, rating agencies and investors
Assist Client Service Specialists with monthly report preparation, new deal closings, effective dates, interest payment dates, and other special events and projects
File and submit of relevant material for the preparation on the monthly/quarterly reports including trade tickets, invoices, rate resets, waterfall workings, and signed checklist for review
Daily cash reconciliation
Authenticate and verify trade instructions
Prepare, execute and monitor settlement investments
Execute funds transfer from/to accounts
Daily cash reconciliation of accounts
Ensure that all processes are in accordance with the Firm and Corporate Trust policies and preferred practices
• Client Relationship Support:
Provide support in maintaining the client relationships
Maintain a working knowledge, as appropriate, of the accounts and applicable documents
Ensure that inquiries, both internal and external, are addressed promptly
Escalate issues and concerns
• Business Expertise
o Previous experience in Financial Services preferred. Experience in MS Office applications, such as Word, Excel, etc. Detail-oriented with ability to prioritize and organize workflow. Strong written and oral communication skills. Ability to acquire a working knowledge of the portfolio of accounts by working closely with the Client Service Specialist. Ability to interface with the Group Manager to ensure compliance with both Firm and Corporate Trust policies and preferred practices, and to ensure client satisfaction.
• Problem Solving
o Problem solving scenarios will primarily pertain to the individual’s ability to prioritize and organize assignments and critical tasks to ensure they are completed in accordance with the department’s and Firm’s parameters. This individual will need to know when an issue has to be escalated to the next level of management.
• Nature & Area of Impact
o This position is to support and is essential to the Client Service Specialist arm of the businesses. The purpose of the specialized group is to support the daily administration of the transactions. The quality and timeliness of service will directly impact the Client Service Specialist and the Relationship/Sales Manager as well as the external clients’ perception of the Firm.
• Interaction/Interpersonal Skills
o This position requires strong communication skills, both internal and external, in order to correctly and efficiently process client requests. The Representative, Client Service interacts daily with Client Service Specialists, Relationship Managers, Group Managers, and internal shared services: settlements, wire transfer group, debt service groups, Vault, Tax and KYC Utilities as well as external investment managers, brokers and clients.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: Italy-Milano-Milano
Job: Corporate Trust
Internal Jobcode: 70110
Organization: Corporate Trust-HR06320
Requisition Number: 1806599