BNY Mellon Careers

Enterprise Resiliency Manager and Executive Incident Commander for EMEA

Manchester, United Kingdom

Job Description

Enterprise Resiliency Manager and Executive Incident Commander for

EMEA IM/ER and Practice Standards and Testing


Serves as one of two senior Executive Incident Commander roles in the Enterprise Resiliency and Incident Management function reporting to the Director. Focuses on the developing and maintaining standards of practice for incident management and its quality assuring the program. Is primary Executive Incident Commander for incidents affecting EMEA, APAC and other non-US regions business and systems and acts as back up to the US Executive Incident Commander.


BAU Responsibilities

Leads the effort to manage IM practice standards for IM across the enterprise, including IM for incidents escalated for Executive Incident Command:

Manages the effort to maintain the Executive Incident Command standard process and the IM practices standards for use across the enterprise;

Endures practices standards – which will include a standard process, capabilities, roles, functions, and artifacts  – are communicated and understood across the enterprise;

Leads the development of training on standard practices as needed to assure understanding and adoption.

Leads the effort structure and execute a program to assure IM competency across the enterprise:

Leads the development of a testing and simulation approach for escalated incidents to validate the effectiveness of standard processes, identify gaps in process or information, and build enterprise-wide IM competency,

Leads the effort to structure an ongoing engagement program or forum for CBS business unit Incident Commanders and Coordinators and other key IM functions to share information and learn best practices;

Ensure region-specific business practices and regulatory standards are reflected in the IM process:

Coordinates with IM functions in EMEA and APAC to align practices and identify areas where local requirements needs to be addressed;

Along with the other Executive Incident Commander, works to communicate, train and support business units on the standard of practice for overall incident management and related business, technology and communication activities:

Mentors business unit IM team standard IM practices, functions, and use of artifacts,

Communicates incident intake processes and criteria for escalating some incident for executive incident management,

Leads IM practice reviews of business units to assure IM capabilities adhere to standard practice and can meet business needs as an incident unfolds,

Supports overall IM testing and simulation activities.

Along with the other Executive Incident Commander, contributes to continuous process improvement:

Reviews reports on team Incident Management metrics results,

Synthesizes and interprets after-action reviews of incidents to ensure lessons learned are incorporated into practices and standard processes are updated and communicated as needed,

Helps monitor incoming incidents and refine criteria for escalating incidents for Executive Incident Management

Oversees the work of an APAC Incident Commander. Will have matrixed management responsibility and oversee geographically dispersed teams.

Responsibilities During High-Impact Incidents

Is accountable to manage to conclusion assigned incidents escalated for central Executive Incident Command;

Serves as Executive Incident Commander following adopted IM protocols:

Convenes and chairs bridge calls with relevant participants and stakeholders throughout the IM process and resolution,

Governs discussions to maximize efficiency,

Engages business-line roles (i.e., business leads, incident commanders, incident coordinators, technology resources, business recovery coordinators, incident communications) to gather and synthesize impact and other information for decision-making,

Ensures timely, accurate and contextualized information is shared with internal stakeholders and external stakeholders,

Ensures decision-makers have thorough understanding of business impacts, solutions options, risks and alternate procedures to make informed decisions,

Trouble-shoots problems and roadblocks to information access, solution options development, impact assessment, decision-making, and communications if they arise.

Attributes of Director of the Executive Incident Commander

Is comfortable taking control to maintain discipline, marshal necessary resources, engage senior executives, and prevent distractions during high-impact incidents;

Is skilled at process improvement and can translate lessons learned into future standards of practice;

Possesses excellent communications skills; can aggregate, contextualize, and communicate information clearly and effectively at all levels of the organization;

Can build and maintain productive working relationships with the business, technology and other domains;

Can see “laterally” across Investment Services to identify information gaps and weak spots, and advise the Director on areas that need to strengthen operational resiliency.

Can translate strategy into action and drive implementation of structured processes across large enterprises.


Bachelor’s degree or equivalent combination of education and work experience required, advanced degree preferred. Certified Information Security Management (CISM) or Certified Information Systems Auditor (CISA) security certification is preferred. proven demonstrable experience at a similar level with strong of management experience preferred. Experience in the securities or financial services industry preferred. Familiarity with the financial services industry in Europe, the Middle East and Asia Pacific regions a must.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70316
Organization: Control Risk Compliance-HR06112
Requisition Number: 1806764