BNY Mellon Careers

Sr.Grp Mgr,User Experience

Jersey City, New Jersey
Information Technology

Job Description

Manages multiple teams performing user experience activities that include user research and testing, interaction design, and visual design. Manages complex user research projects including overseeing user research, usability testing, surveys, interviews, work studies and heuristic evaluations. Manages and reviews research findings for presentations to product and development teams. Oversees and manages the creation of new and modification of existing user personas. Manages the creation of concepts, information architecture, user interface designs, wireframes, storyboards, prototypes, and specifications. Manages the implementation of visual styles that support platform branding and increase user effectiveness. Manages and interprets user feedback and insights and to improve the user experience. Oversees the review of usability activities and artifacts to ensure software applications meet customer expectations for use. Manages the product definition and evaluation process utilizing multiple sources of information (field work, interview, internet, intranet, market data/literature).Creates project and process specifications, coordinates with project teams, and ensures that projects are on schedule and to budget.Advocates user experience across the firm and increases awareness of training for groups outside UX. Manages and oversees the UX process to ensure that the developed/revised product achieves the user's specified goals by establishing user-centered analysis, design, best practices and standards. Evaluates current UX methods and strategies and implements determined improvements.Leads recruitment efforts and manages and develops teams to maximize their collective contributions. Motivates lower level managers to maximize their contributions and encourage professional growth. Manages multiple user experience teams. Contributes to the achievement of multiple teams' objectives. 


Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree or MBA preferred 12+ years of related experience required, experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Pershing provides critical business process, financial and technology solutions for financial organizations around the globe. We operate behind the scenes to power transformational change for broker-dealers, registered investment advisors, independent financial advisers, hedge fund and '40 Act fund managers and individual investors. We strive to be innovators, developing open architecture technology and financial solutions to support our customers' growth. We advocate on behalf of our customers and help them respond to regulatory reform and drive positive outcomes for our industry and investors. From our core business as an industry-leading trade execution, clearing and custody provider, we have evolved into a global multifaceted firm that provides investment solutions, forward-thinking technology-driven efficiencies, practice management and service excellence.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 45325
Job: Information Technology
Organization: Pershing-HR06431
Requisition Number: 1806896