BNY Mellon Careers

Lead Mgr, Client Processing

Luxembourg, Luxembourg

Job Description

  • Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs 
  • Ensure the team are proactive, prompt & professional in their communication.
  • Escalate issues on behalf of TA with other departments to discuss open issues and service levels where minutes are kept outlining decisions and action points.
  • Set Dept. objectives to ensure the Managers are clear about their goals and objective setting requirements each year. 
  • Perform appraisals and implement personal development and training plans. Ensure staff members have clear objectives and up-to-date job descriptions.
  • Ensure that direct reports take prompt identification and resolution of individual performance issues. Promote awareness and ensure adherence to all company policies. 
  • Ensure that talent is recognised and nurtured and that nominations are made for "on the Spot" and "Aspire" awards.
  • Prepare business case for new staff requisitions and conduct interviews. Manage overtime and staff availability during holiday and other peak periods.
  • Conduct regular One-to-One meetings with direct reports, providing updates on relevant developments, getting feedback and updates on salient issues.
  • Promote an environment of open and clear communication ensuring all team members maintain a positive and professional relationship with internal and external parties.


  • A minimum of 10 years relevant experience in Financial Services with a minimum of 5 years in a position directly dealing with AML/KYC matters, and a degree from an accredited college or university.
  • Expert technical knowledge of Transfer Agency functions, in particular in the area of Compliance matters, including strong knowledge of Luxembourg regulation pertaining to AML and KYC.
  • In depth understanding of Anti Money Laundering Requirements of local Regulator and Bank Policy and excellent awareness of Fraud prevention, Compliance requirements and operational risk areas and BCP for TA.
  • Proficiency in using Excel, Word, Lotus Notes and other relevant office systems. Comprehensive understanding of Rufus GTA , M Share, TA interfaces and platforms.
  • Thorough understanding of the inter dependencies between TA and the other Depts. in the Bank as a whole. 
  • Proactive and focused attitude to work and an ability to constantly meet deadlines. Excellent analytical, organizational and time management skills.
  • Strong teamwork, interpersonal, oral and written communication skills. Excellent leadership and motivational skills, dependability and flexibility.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Luxembourg-Luxembourg-Luxembourg
Job: Operations
Internal Jobcode: 70601
Organization: Transfer Agency EMEA-HR07268
Requisition Number: 1807046