BNY Mellon Careers

Director of Experience

Jersey City, New Jersey
General Mgmt / Admin

Job Description

Takes a 360 view and oversees the processes the firm uses to track, oversee and organize every interaction between the customer/vendor and the firm throughout the lifecycle.  Serves as the lead for experience across key product and service initiatives across the firm. Sets experience strategy and vision and develops and implements strategies valuable in improving client/vendor relationship, dedication, and satisfaction.    Leads a significant portion of assigned function for the firm. Acts as the primary interface between specific business/functional area and leadership.   Oversees initiatives that are defined by business strategy and contribute to the organizations values and vision.   Responsible for the business strategy as well as overseeing the vendor and client prioritization process for IWE. Defines and oversees the economic model for IWE as it relates to third parties and clients and manages its impact on existing revenue models.   Manages diverse functional groups. Identifies business unit requirements, creates project and process specifications, coordinates with project teams and ensures that projects are on schedule and within budget.   Develops and executes functional strategy to achieve key business objectives. Ensures work is integrated across teams and that the work produced meets product/service standards and exceeds quality standards.   Partners with revenue areas to improve efficiency, effectiveness, productivity and/or control. Leads recruitment efforts and manages and develops teams to maximize their collective contributions.   Motivates lower-level managers to maximize their contributions and encourage professional growth.   Oversees the development of policies and processes to ensure the overall success of teams.   Ensures procedures are synthesized across the function. Manages the function through subordinate managers.   Contributes to the setting and achievement of functional objectives. Has financial and human resources responsibility for assigned teams and possibly the entire function.




Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 15 plus years of total work experience with at least 3-5 years in management preferred. Experience in securities or financial services preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Pershing provides critical business process, financial and technology solutions for financial organizations around the globe. We operate behind the scenes to power transformational change for broker-dealers, registered investment advisors, independent financial advisers, hedge fund and '40 Act fund managers and individual investors. We strive to be innovators, developing open architecture technology and financial solutions to support our customers' growth. We advocate on behalf of our customers and help them respond to regulatory reform and drive positive outcomes for our industry and investors. From our core business as an industry-leading trade execution, clearing and custody provider, we have evolved into a global multifaceted firm that provides investment solutions, forward-thinking technology-driven efficiencies, practice management and service excellence.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 70174
Job: General Mgmt / Admin
Organization: Pershing Domestic-HR06431
Requisition Number: 1807176