BNY Mellon Careers

Sr. Specialist Appl Support Analyst, UNIX/LINUX/Windows, SQL (Sunday – Thursday)

Pittsburgh, Pennsylvania; Nashville, Tennessee
Information Technology

Job Description

Sr. Specialist Appl Support Analyst, UNIX/LINUX/Windows, SQL (Sunday – Thursday)


Overview Of BNY Mellon:

BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.


Role Description:

BNY Mellon is investing in its Production Services offering and is hiring Production Support Analyst’s to build out its capabilities in Pittsburgh and Nashville. The role will cover incident management and reporting, production access and control, change management, disaster recovery and the day-to-day start of business readiness. The successful candidate will work with the head of North America Markets Technology to industrialize the production environment and processes around it. They will work closely with business lines to ensure systems are ready for business, handle any issues and maximize availability.



·        This position will require the candidate to work Sunday - Thursday

·        Ensure seamless and continual 24x6 global support for Markets applications

·        Partner with application development and infrastructure to execute Markets technology’s future state vision

·        Ensure systems delivered to production environments meet enterprise quality requirements

·        Ensure the appropriate level of control and management is applied to the Markets production environment.

·        Focus on maturing the support functions and improving resilience of internal and external applications used by the Markets business

·        Seek opportunities to increase the quality of technology service delivered to the business

·        Pro-actively prepare for planned maintenance over weekends, DR exercise and all major roll-outs

·        Ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure

·        Identify and implement minimum standards for critical support functions (e.g. runbooks, monitoring, onsite/call-out support).

·        Establish recovery scenarios and run recovery tests with critical support teams (e.g. recover corrupted database, re-run a batch or file extract)

·        Carry out final stage testing and vendor version upgrades

Desirable attributes:

·        Prior experience in, implementing and supporting large-scale production systems

·        Understanding of the Incident, Problem and Change process (ITIL)

·        Appreciation of operational risk

·        Role involves regular escalation and coordination activities over evenings and weekends

·        Must have excellent interpersonal skills, be flexible, enthusiastic

·        Must possess excellent written and oral skills

·        Must be detail oriented

·        Ability to problem solve

·        A combination of the following technical skills is desirable:

o   Strong technical skills on UNIX/Linux and Windows

o   Good SQL skills

o   Basic Java development

o   Basic Python

o   UNIX/Linux scripting

o   Experience of using Jira

Maintains and supports moderately complex applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. Ensures projects are meeting plans and objectives. Analyzes system requirements. Reviews and evaluates project plans and objectives to ensure they meet system needs. Monitors changes to applications and their operating environment. Analyzes any issues of high complexity. Provides application support input with regard to SCM activities. Interacts directly with clients regarding project activities. Applies effective project management methodologies and control techniques. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of area objectives


What we can offer you:


·        Challenging, fun and supportive environment

·        Opportunity to shape the Production Services organization and procedures

·        Involvement in a Markets business with ambitious growth plans

·        Training on the broad businesses that are in Markets

·        Highly competitive benefits package including pension and private medical cover



Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial.  8-10 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.

This position will require the candidate to work Sunday - Thursday

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45167
Job: Information Technology
Organization: Clearing Markets ISS Svcs Tech-HR16624
Requisition Number: 1808211