BNY Mellon Careers

HR Knowledge Manager

Pittsburgh, Pennsylvania
Human Resources

Job Description

We are looking for a Knowledge Manager will develop, lead, and support the implementation of our knowledge management strategy within BNY Mellon Human Resources to deliver a world class employee experience across the globe.   Your goal is to achieve high employee engagement along with driving self-service and empowerment throughout the entire employee’s lifecycle (onboarding, training, benefits, retirement).

  • Research, develop and incorporate knowledge management best practices and lead the assessment of all HR content, determining what content is appropriate to change, remove or maintain 
  • Partner with subject matter experts, champions / end-users, and key leadership to film interactive and engaging video content
  • Responsible for partnering with SME’s to edit videos, including but not limited to screen capture, narration, parsing footage, basic animation, branding and voice, background music, etc.
  • Responsible for developing ad hoc content, including documentation formatting, drafting and publishing / distribution
  • Engage with MyHR on identifying new or updated content to ensure everything is up to date and accurate
  • Coordinate with Content Manager(s) to publish, manage and tag content appropriate for optimal keyword search
  • Develop and implement knowledge base training for HR Partners
  • Promote, monitors and improves knowledge management program utilizing Neocase reporting and appropriate KPI’s


  • Experience with HTML, Excel and CSS (CSS is optional)
  • BA, English, Library Science or equivalent
  • MA Library Science preferred
  • 6-8 years’ experience required, 8+ years’ experience preferred
  • Experience in communications and technology is highly preferred
  • Excellent organizational skills, attention to detail and ability to manage multiple tasks
  • Innovative nature, learning and adapting new concepts and technologies
  • Experience in communications and technology is highly preferred, with a focus on content strategy

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Human Resources is invested in helping BNY Mellon achieve business success by building a winning, high-performance culture that stems from great talent, leadership, learning and diversity; and partnering with employees to provide the tools and resources necessary to support successful career growth and help ensure employees' wellbeing.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 32457
Job: Human Resources
Organization: HR Solutions Center-HR06284
Requisition Number: 1808503