BNY Mellon Careers

Appl Support Analyst

Pune, India
Information Technology


Job Description

The following are the requirements desired in an ideal candidate for ASP Position:

·         Excellent Communication and troubleshooting skills

·         Around 4 years of experience in a 24/7 Production Support Role preferably in BNFS IT domain.

·         Excellent multi-tasking skills and ability to work with multiple teams simultaneously.

·         Understanding of financial services and SDLC will be an added plus.

·         Experience/exposure to ticketing tools will be good to have.

·         Proven ability to work in a client facing environment and experience in handling client SLA’s is a must.

Key Accountabilities:

·         Manage Daily routine tasks.

·         Take ownership of client issues and should be able to take corrective action to resolve them within agreed SLA’s.

·         Ability to troubleshoot complex issues and identify steps to prevent repetitive issues.

·         Create knowledge base articles for future reference and ability to train new joiners and be an active participant of CSI programs.

Ideal candidate:

·         Graduate/Post graduate in any stream.

·         Sound understanding of IT Applications/Ticketing tools/Capital Markets

·         Minimum 4 years of experience in IT/ITES/KPO industry.

·         Flexible to work in shifts and weekends.

·         Ready to relocate to Pune.

Qualifications

The following are the requirements desired in an ideal candidate for ASP Position:

·         Excellent Communication and troubleshooting skills

·         Around 4 years of experience in a 24/7 Production Support Role preferably in BNFS IT domain.

·         Excellent multi-tasking skills and ability to work with multiple teams simultaneously.

·         Understanding of financial services and SDLC will be an added plus.

·         Experience/exposure to ticketing tools will be good to have.

·         Proven ability to work in a client facing environment and experience in handling client SLA’s is a must.

Key Accountabilities:

·         Manage Daily routine tasks.

·         Take ownership of client issues and should be able to take corrective action to resolve them within agreed SLA’s.

·         Ability to troubleshoot complex issues and identify steps to prevent repetitive issues.

·         Create knowledge base articles for future reference and ability to train new joiners and be an active participant of CSI programs.

Ideal candidate:

·         Graduate/Post graduate in any stream.

·         Sound understanding of IT Applications/Ticketing tools/Capital Markets

·         Minimum 4 years of experience in IT/ITES/KPO industry.

·         Flexible to work in shifts and weekends.

·         Ready to relocate to Pune.



For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Maharashtra-Pune
Job: Information Technology
Internal Jobcode: 60051
Organization: BNY Mellon Technology-HR06363
Requisition Number: 1808920