Manages a team of Middle Office staff responsible for researching and analyzing transactions on behalf of assigned clients. Handles reconciliations and inquiries. Also responsible for oversight of processing, trend analysis, client engagement, TPG review (SLA), process improvement, industry specialist, architecturally aware, incident management, and on shore recovery (processing). Manages the performance of assigned staff and sets team priorities. Manages day to day work of Middle Office team responsible for researching and analyzing transactions on behalf of more complex assigned clients. Handles reconciliations and inquiries. Manages the performance of assigned staff and sets team priorities. Manages relationships with assigned clients and ensures all questions are answered and issues with transactions are resolved. Manages processes and provides oversight of team to ensure that records are maintained in accordance with departmental policies and procedures. Communicates with internal stakeholders and clients to ensure needs are being addressed by the Middle Office function and provides input to Unit Managers. Supports evaluation of new clients and determine how to allocate that client against the various teams. Makes decisions on how to implement new clients in relatively straightforward situations. Provides input to Unit Managers. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Receives input from Middle Office Team Leader. Manages a team of Middle Office staff. Responsible for the achievement of team goals and objectives, talent management and supervision of Middle Office staff.
Qualifications Bachelors degree in finance or the equivalent combination of education and experience is required. 4-5 years of total relevant experience in accounting with at least 0-1 years of management experience preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Florida-Orlando
Internal Jobcode: 70544
Job: Asset Servicing
Organization: CSD Middle Office-HR07069
Requisition Number: 1809031