Client Processing - S4 Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. Investigates and corrects errors in client accounts. Conducts independent analysis and policy interpretation. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. Accurately opens and updates accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. Provides product knowledge, market nuances and requirements and technical assistance, as necessary. May review and check work of other Client Processing Support staff and help resolve escalated issues. No direct reports. Provides guidance to less experienced Client Processing Support staff, as needed. Responsible for the quality and completion of own work.
Qualifications High school/secondary school or the equivalent combination of education and experience is required
Bachelor’s degree preferred
1-3 years of total work experience strongly preferred
Excellent verbal and written communication skills
Experience with client engagement and/or customer service
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Massachusetts-Everett
Internal Jobcode: 70610
Job: Asset Servicing
Organization: CSD Middle Office Bridgewater-HR16513
Requisition Number: 1809350