BNY Mellon Careers

Lead Manager, Client Service

Tokyo, Japan
Asset Servicing


Job Description

Summary:

Lead Manager, Client Service M2 manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.

Maintains familiarity with industry best practice. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.

 

Key Role & Responsibilities:

·         Develop and maintains policies and procedures for teams managed.

·         Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.

·         Resolve highly complex or non-routine client issues or inquiries as needed.

·         Maintain relationship with business teams to report client trends and needs; may provide forward –looking insight on client issues to drive future revenue growth.

·        Oversees and provided guidance on internal activities and initiatives designed to improve the client experience.

·        Determines needed improvements through review and analysis of problems reported.

·        Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

Qualifications

·         Bachelor’s degree or the equivalent combination of education and experience is required.

·         7-10 years of total work experience with at least 1-3 years of management experience preferred.

·         Experience in an operational area and/or client services preferred.


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Japan-Tokyo-To-Tokyo
Job: Asset Servicing
Internal Jobcode: 70100
Organization: Service Directors-HR16351
Requisition Number: 1809588