BNY Mellon Careers
Lead Rep., Investor Srvcs Ops
Job Family/Function: PEP Alert Screening, Regulatory Operations, Operations Admin & Call Center Reporting
Team leader will be responsible for ensuring that all KPI\ SLA’s for the team are met; team is responsible for PEP Screening, Reg Operations, Operations administration and call center reporting.
He\ She will be responsible for executing controls and ensuring that accurate reports are released on time for all management companies.
PEP Alert Screening: The Team is responsible for Screening Monthly and Daily Alerts received for the Politically Exposed Person. Daily volumes along with the monthly volume are picked from Lexis Nexis Bridger. In case of additional information required are derived from the onshore AML Compliance Officer. The systems utilized are QSS, Citrix, FSR, Web Image, DRAS and Lexis.Nexis.com.
Regulatory Operations: Regulatory Operations team prepares and publishes Daily volumes along with the Weekly, Monthly and Quarterly AML reports for all the management funds. Daily volumes are picked from Lexis Nexis Bridger. Some of the details that are not available in Lexis Nexis Bridger are provided by Domestic counterparts. Regulatory Operations team consolidates all the information received in MS Excel, word document reports as applicable using the set templates and publishes the report via emails and saving it on Shared Drive. The systems used are Lexis Nexis Bridger, Lotus Notes database , Incident Reporting system, Citrix, MS Excel, Shared drive and MS Outlook.
Operations Admin: Operations Admin team prepares and publishes Daily and monthly volume reports for all the management funds along with the Monthly SLA reports. Daily volumes are picked from DRAS. Some of the details that are not available in DRAS are provided by onshore counterparts from different departments. Ops admin team consolidates all the information received in MS Excel reports using the set templates and publishes the same using emails and SharePoint. The systems used are DRAS, Web Image, MS Excel, SharePoint and MS Outlook.
Call Center Reporting: The Call Center Team prepares Report on a daily, Weekly, Monthly and Quarterly basis. The Reports are mostly for internal use and are run in-order to determine the various Internal Statistical and Workflow reports for the following TA Call Center Groups: Master Console, Primerica, Trade Desk and TA Call Center. The Reports provide statistical information of the Tardy and occasional absence, released call and excessive hold data for Call Center agents, Trade volumes, workflow; productivity and to detect any anomalies on the new and existing accounts.
Management of the day-to-day running Operation teams – (team of 10 - 12 Operations Executives/ analysts)
The main purposes of the role are:
•First line staff management, including staff recruitment, development, retention, discipline, appraisal, etc.
•Maintaining and enhancing the quality and throughput of the team.
•Continually work to improve departmental process and procedures.
•Ensure daily workflow is effectively being prioritized.
•Ensure all service level standards are being achieved within client contractual guidelines.
They will also be expected to participate in various projects that affect the department and deputize for the Manager as necessary.
Minimum Education: Minimum of Bachelor’s Degree
Preferred Education: Post Graduate degree in commerce
Minimum Experience: A minimum of 1 years experience in a Multi National Company with a US or UK parent.
Preferred Experience: overall 2 years plus experience; should have handled a team of 10 plus staff
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: India-Tamil Nadu-Chennai
Job: Asset Servicing
Internal Jobcode: 70663
Organization: Investor Services GFI-HR08946
Requisition Number: 1809880