Manager is a key frontline managerial/supervisory role, to be performed towards the personnel under him/her. The role requires to be a student of market, learn products & system and simultaneously manage a team of Representatives and Sr Representative in the MOCSD – Trade Operations group. This position reports to the Operations Manager and is responsible for meeting/ exceeding the set SLA, KPI and other key deliverables. The Manager is responsible for an un-interrupted day-to-day business delivery and operation flow. Responsible for coordinating with the LoB (MOCSD), people management/ development, hiring, training, retention, cost and quality improvement are few other deliverables of this role
Ability to define problems collects data, establish facts, and draw valid conclusions, effectively build cooperative relationships with people, manage differences and resolve conflicts.
Nature & Area of Impact:
Provides back office solutions to investment managers with wing-to-wing solutions, right from setting up of new accounts, servicing those accounts, reconciliation, termination and liquidation and also the their entire post-trade continuum activities. The Management reporting group within this utility is a key department, which publishes performance reports and client scorecards. These reports and scorecards reflect the performance of the IMS teams servicing different clients for processing groups
Interactions / Interpersonal Skills
: Articulately expresses thoughts and ideas - both oral and written. Ability to effectively build cooperative relationships with people, manage differences and resolve conflicts.
Manage representatives and Sr. representatives
Must have a complete understanding of trade lifecycle management and
Should work in a capacity of subject matter expert and review trade processing exceptions on daily basis
Responsible to monitor status of trades and maintain KPIs & KRIs standards for specific client/process/region
Develop and enhance relationships between business groups both onshore and offshore.
Drive training and developmental programs across his/her team.
Analyze market dynamics, managing multiple product lines i.e. Equity, FI, MM etc. and ensure to train his/her staff on new procedures and enhancements.
Provide support in the delivery and development of management reporting.
Identify and implement ideas to increase productivity and quality controls.
Review and maintenance of Standard operating procedures.
Hold performance discussions with his/her reportees based on agreed frequency.
Addresses inbound/outbound inquiries received from stakeholders
Perform and monitor risk management by adhering to established quality control standards and procedures.
Engage in system implementations, which would include the development and execution of test plans.
Be an owner of business recovery strategies.
Supervising, organizing, motivating, and leading the team/department to ensure the timely and accurate service delivery.
Hiring, training, people development, appraisals, retention and other people deliverables.
Production of various MIS reports for use by the management
Regular liaison with the onshore team and line managers, ensuring the offshore team respond appropriately to queries generated onshore – develop and maintain a robust communication channel with LoBs
Planning and developing the skills and experience of all team members, so they are able to deal appropriately with as wide a range of tasks within the team as possible
Independently manage the risk and compliance adherence in the process. Implement robust controls to make the business/ process fail safe to any breaches
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.BNY Mellon is an Equal Employment Opportunity Employer. Primary Location:
Asset Servicing Internal Jobcode:
CSD Middle Office-HR07069 Requisition Number: