BNY Mellon Careers

Senior Group Manager, Process Assurance & Improvement

Nashville, Tennessee
Information Technology

Job Description

Sr.Group Manager, Process Assurance and Improvement->> Manages multiple teams in overseeing Process Improvement efforts for multiple lines of business, by coordinating usage and awareness of best processes and methods on projects. Manages CTS Process Improvement efforts that span several LOBs. Manages all aspects of advancing the state of the practice across several LOBs to ensure the processes and methods provide the appropriate balance of effectiveness and efficiency for the business. May also manage other centralized functions across LOBs. Leads the development and management of strategic client partnerships to ensure that service expectations are developed and met. Conducts informal appraisals to assess gaps in complex processes used across the LOBs. Manages appraisals in accordance with applicable standards (e.g. CBA-IPI or SCE) for other LOBs. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.Plans and directs the budget established to efficiently run his/her area and deliver measurable improvements to the processes used to deliver systems to the LOBs. Manages multiple process assurance and improvement teams. Contributes to the achievement of multiple teams' objectives.


  • Advanced degree in a related discipline or equivalent work experience is required.
  • Authorized Lead Assessor for CBA-IPI, SCE, SCAMPI, ISO 9000 methodology or Project Management Professional (PMP) Certification is required.
  • Twelve or more (12+) years of experience in process improvement activities and related tools is required.
  • Experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Tennessee-Nashville
Internal Jobcode: 45334
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1810257