BNY Mellon Careers

Asst Mgr,ServiceDesk/OnsiteSup

Freeport, Pennsylvania
Information Technology

Job Description

Assistant Manager, Service Desk/Onsite Support->> Supervises the day-to-day operations of Help Desk team or the support activities of Onsite team for a small to medium-sized (less than 1,000 customers) site. Directs, motivates and develops a staff of IT support technicians.Manages the day-to-day IT support activities and initiatives of the Help Desk or Onsite (physical site/location) team. Help Desk: Develops and schedules appropriate level of support. Onsite: Plans, schedules and deploys hardware facilities and associated software for small to medium site. Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Help Desk: Works with clients to determine help desk requirements. Monitors client requests to identify systematic patterns which may require adjustment to policies and procedures. Onsite: Provides technical support, consulting and problem resolution activities for small to medium site. Evaluates equipment and facility requirements, monitors requirements to accommodate future needs. Develops, implements, and maintains policies and procedures for client problems and resolutions. Manages one help desk/onsite technician support team. Supports the achievement of team objectives.


Associate's degree in a related discipline or equivalent work experience required, Bachelor's degree preferred 5+ years of technical and/or management experience required, experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Freeport
Internal Jobcode: 45418
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1810276