BNY Mellon Careers

Team Lead, Client Service

Pittsburgh, Pennsylvania
Operations


Job Description

Client Service - S6 Provides work direction for the team and may serve as team supervisor for day-to-day operations. Serves as the technical expert for the most complex transactions and processes on a daily basis. Independently assists clients by responding to the most complex phone, email and other inquiries regarding the most technically advanced company products, services and procedures. Provides technical assistance for the most complex issues that have been escalated by junior team members and guides junior and senior team members towards solutions. Researches and resolves complex operational or client issues. Identifies trends in client issues and proposes and implements solutions. Formally assigns work to team and is held accountable for teams work completion and quality. Monitors resource allocation for team to allow team to best respond to client inquiries that require department or product specific technical knowledge. Monitors team efficiency and develops and implements process improvement tactics. Is held accountable for team efficiency. Provides guidance to experienced staff. Likely serves as the team leader for team. Develops and is accountable for the achievement of team objectives.  

Qualifications

High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 7-10 years of total work experience preferred. Experience in financial services preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70653
Job: Operations
Organization: Issuer & Loan Services CSD-HR11024
Requisition Number: 1810394