BNY Mellon Careers

Client Service Administrator

Rosebery, Australia

Job Description

  • Provide quality support to clients with routine transactions and processes on a daily basis.
  • Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
  • Provide basic technical assistance to clients and assists in responding to straightforward client inquiries.
  • Correct straightforward errors in client accounts and statements.
  • Route issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
  • Review daily open items to ensure proper follow-up and closure.
  • Responsible for the quality and completion of own work.



2 - 3 years of total work experience preferred. Experience in financial services preferred. Attention to details, ability to multi-task, good communication skills.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Australia-New South Wales-Rosebery
Job: Operations
Internal Jobcode: 70111
Organization: Issuer & Loan Services CSD-HR11024
Requisition Number: 1810653