BNY Mellon Careers

Tech Lead App Support

Pune, India; Chennai, India
Information Technology


Job Description

Qualification

·         3-6 years of experience in Application Support and development or related experience

·         3 - 6 year experience supporting applications in Financial Domain

·         Experience in assuming ownership for application production outages and driven incidents to clear resolution with full accountability for remediation tasks.

·         Hands on experience in writing Java and SQL coding

·         Experience in developing and supporting applications including scripting skills in Python, Unix Shell Scripting and Windows batch scripting.

·         Experience in Incident Management, Change Management and Problem Management.

·         Experience in Infrastructure Support, Configuration and Release Management

·         Hands on experience in implementing and using instrumentation tools

·        

Preferred Skills:

·         Knowledge of the following tools and technologies: Oracle, SQL Server, Informatica, .Net, MQ, ESP job, Windows and UNIX operating systems.

 

Roles and Responsibilities:

·         Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.

·          Perform timely and appropriate escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service capabilities.

·         Drive the activities required to shorten the time taken for troubleshooting and resolve the issues.

·         Willing to work in weekends, shifts and holidays.

·         On-boarding new applications into centralized prod support team and minimize developer’s involvement in support activity and allow them to concentrate more on development.

·         Batch job support.

·         Responsible for keeping the key stakeholders informed on the status of issue and escalate any risks associated with the issue.

·         Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.

·         Prioritize workload, providing timely and accurate resolutions.

·         Participate in knowledge transfer to ensure better grasp of the product and domain.

·         Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

·         Coordinate with Application Development Team to successfully deploy software releases in Production environments


Qualifications

Qualification

·         3-6 years of experience in Application Support and development or related experience

·         3 - 6 year experience supporting applications in Financial Domain

·         Experience in assuming ownership for application production outages and driven incidents to clear resolution with full accountability for remediation tasks.

·         Hands on experience in writing Java and SQL coding

·         Experience in developing and supporting applications including scripting skills in Python, Unix Shell Scripting and Windows batch scripting.

·         Experience in Incident Management, Change Management and Problem Management.

·         Experience in Infrastructure Support, Configuration and Release Management

·         Hands on experience in implementing and using instrumentation tools

·        

Preferred Skills:

·         Knowledge of the following tools and technologies: Oracle, SQL Server, Informatica, .Net, MQ, ESP job, Windows and UNIX operating systems.

 

Roles and Responsibilities:

·         Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.

·          Perform timely and appropriate escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service capabilities.

·         Drive the activities required to shorten the time taken for troubleshooting and resolve the issues.

·         Willing to work in weekends, shifts and holidays.

·         On-boarding new applications into centralized prod support team and minimize developer’s involvement in support activity and allow them to concentrate more on development.

·         Batch job support.

·         Responsible for keeping the key stakeholders informed on the status of issue and escalate any risks associated with the issue.

·         Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.

·         Prioritize workload, providing timely and accurate resolutions.

·         Participate in knowledge transfer to ensure better grasp of the product and domain.

·         Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

·         Coordinate with Application Development Team to successfully deploy software releases in Production environments




For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Maharashtra-Pune
Job: Information Technology
Internal Jobcode: 60614
Organization: Clearing Markets ISS Svcs Tech-HR16624
Requisition Number: 1810776