BNY Mellon Careers

Specialist, Client Service

Yeongdeungpo-gu, Korea, Republic of
Operations


Job Description

  • Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
  • Apply advanced problem solving skills, judgement, and experience to analyze information.
  • Use developed communication skills to deliver high quality service to a specialized client base.
  • Provide key individuals at assigned clients information related to BNY Mellon's products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
  • Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.
  • Resolve the most complex or non-routine client issues or inquires, as needed.
  • Use in-depth knowledge of client issues and needs to contribute to business development efforts.
  • Use broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
  • Lead and participate in internal activities and initiatives designed to improve the client experience.
  • Use knowledge of client services best practices and BNY Mellon client needs to help develop process improvements.
  • Provide guidance to less experienced team members.
  • Support multiple, complex client accounts.

Qualifications

Bachelor degree with at least 7 years of relevant work experience in Banking preferred. Experience in an operational area and client servicing.


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Korea, Republic of-Seoul-Yeongdeungpo-gu
Job: Operations
Internal Jobcode: 70103
Organization: Service Directors-HR16351
Requisition Number: 1812409